So, it looks like either the battery or the cable is broken. and I tried using isopropyl alcohol to clean the contacts, and it still doesn't work. I couldn't try a new rechargable battery pack or cable because I don't have one. I tried using AA batteries in it like they said, and it worked fine, so its not the controller. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service. To expedite service, please provide Service Request Number 1077609877 when you call. You may also choose to call international assistance (direct dial to the US) by dialing 42. (To find the correct Customer Service number for your region first use this link to select the appropriate country and then use the contact number found under the support menu).
We are open everyday from 6am to 10pn US Pacific Time.įor international customers, please contact Xbox Customer Service in your local region. You may also choose to call Xbox Phone Support.įor US and Canada customers, you may call Xbox Customer Service at 1-80 at your earliest convenience, and we'll be happy to help you. Such actions will also void your warranty. If you do this, you may put yourself at risk of serious injury or death from electric shock or fire. Do not try to disassemble, service, or modify the Xbox 360 console, the power supply, or any accessories. If the second battery charges correctly, the original battery is faulty. Try a different Xbox 360 Rechargeable Battery Pack with the charge cable. Use a cotton swab and some isopropyl alcohol to clean the four gold contacts on the Xbox 360 Rechargeable Battery Pack and on the Xbox 360 Wireless Controller. If the battery charges correctly with a different charge cable, the original charge cable is faulty. Charge cable Try a different Xbox 360 Play and Charge cable to charge the battery. If the controller works with different batteries, the controller is not causing the issue.
Controller Try AA batteries or try a different Xbox 360 Rechargeable Battery Pack in the Xbox 360 Wireless Controller to verify that there is nothing wrong with the controller. Determine the part of the recharging system that may be causing the issue. There may be an issue with the battery.ġ. There may be an issue with the charge cable.
The battery has reached the charge limit. This behavior can occur if one or more of the following conditions are true: If you are having difficulties trouble shooting the issue, please contact Xbox Customer Support at the number indicated below. Matthew, here are some things that you can try to resolve the issue or to determine what the cause is. I know how disappointing it is when an essential Xbox accessory does not seem to work properly Please be assured that I will do my best to help you resolve the issue. Thank you for using XBOX Customer Support! I am Kody, and I will be helping you today with this issue.Īs I understand it, the Xbox 360 Rechargeable Battery Pack does not charge when you connect the Xbox 360 Play & Charge Kit to the Xbox 360 Wireless Controller. Well I emailed Xbox customer support and got this reply: "
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